Service Books Not Available

[EddieDuece]

I am setting up a new 7100i Nextel BB device, and when I got to read mail, it opens the message up, but where the text body should be, I get "More Available:145 bytes". So when I choose "more" from the drop down menu, I get "More request cannot be completed. Service book information not found". This is a new device, I've nuked it wiped it to no avail. Any ideas?

 

[jpaf]

Sounds like the activation did not complete.
- Was it wired or wireless activation?
- What Service Books are listed on the device and what's their status?
Is there an Enterprise Activation icon on the main screen?

cheers
jpaf

 

[EddieDuece]

The activation shows complete. I tried the over the air activation as well as connecting it to the BES. When I look at the service books, there are 20 of them. On my device which is also a 7100, I have 21 entries in the service book field. After activation, there is no enterprise activation icon.

 

[jpaf]

From the BES, highlight the user and resend the service books to the device.

cheers
jpaf

 

[EddieDuece]

Tried that....no dice. I had to re-genrate an encryption key, and all workedfine after that. I'll tell you what, the 7100i is a piece of junk!