Server is BSODing everyday, read my minidump?

[jcrapps]

I have started to experience about one BSOD a day for the last week or so. AFAIK, we didn't change any hardware of update any drivers. I have no idea how to read these dumps, so any help would be appreciated.

...........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: f7267421, The address that the exception occurred at
Arg3: b7e67798, Trap Frame
Arg4: 00000000

Debugging Details:
------------------

Unable to load image \??\C:\Program Files\Symantec\SYMEVENT.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT.SYS



EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
Ntfs!NtfsAcquireResourceExclusive+8
f7267421 6681380207 cmp word ptr [eax],702h

TRAP_FRAME: b7e67798 -- (.trap 0xffffffffb7e67798)
.trap 0xffffffffb7e67798
ErrCode = 00000000
eax=00000000 ebx=893004c0 ecx=00002ca9 edx=8a62b020 esi=8930062c edi=00000000
eip=f7267421 esp=b7e6780c ebp=b7e6780c iopl=0 nv up ei ng nz ac pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010296
Ntfs!NtfsAcquireResourceExclusive+0x8:
f7267421 6681380207 cmp word ptr [eax],702h ds:0023:00000000=0000
.trap
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT_SERVER_MINIDUMP

BUGCHECK_STR: 0x8E

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from f72acf85 to f7267421

STACK_TEXT:
b7e6780c f72acf85 8a56da88 00000000 00000001 Ntfs!NtfsAcquireResourceExclusive+0x8
b7e67910 8083f9d0 8a62b020 893004c0 893004c0 Ntfs!NtfsFsdCreate+0x362
b7e67924 f732d51e 8a74d008 00000000 8a719788 nt!IofCallDriver+0x45
b7e67954 8083f9d0 8a71a830 893004c0 b7e679b8 fltmgr!FltpCreate+0x1aa
b7e67968 b8dff163 b7e679b8 b7047900 00000000 nt!IofCallDriver+0x45
WARNING: Stack unwind information not available. Following frames may be wrong.
b7e679e8 f731fb43 00000000 893004c0 89300674 SYMEVENT+0xb163
b7e67a0c f732d5af b7e67a2c 8a32d0a8 00000000 fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x20b
b7e67a48 8083f9d0 8a32d0a8 893004c0 893004c0 fltmgr!FltpCreate+0x23b
b7e67a5c 8092e269 b7e67c04 8a64f018 00000000 nt!IofCallDriver+0x45
b7e67b44 80936caa 8a64f030 00000000 86642f28 nt!IopParseDevice+0xa35
b7e67bc4 80936aa5 00000000 b7e67c04 00000040 nt!ObpLookupObjectName+0x5a9
b7e67c18 80936f27 00000000 00000000 642f2801 nt!ObOpenObjectByName+0xea
b7e67c94 80936ff8 00a2d6d4 02100080 00a2d670 nt!IopCreateFile+0x447
b7e67cf0 8092ed98 00a2d6d4 02100080 00a2d670 nt!IoCreateFile+0xa3
b7e67d30 80834d3f 00a2d6d4 02100080 00a2d670 nt!NtCreateFile+0x30
b7e67d30 7c82ed54 00a2d6d4 02100080 00a2d670 nt!KiFastCallEntry+0xfc
00a2d6cc 00000000 00000000 00000000 00000000 0x7c82ed54


STACK_COMMAND: kb

FOLLOWUP_IP:
SYMEVENT+b163
b8dff163 ?? ???

SYMBOL_STACK_INDEX: 5

SYMBOL_NAME: SYMEVENT+b163

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: SYMEVENT

IMAGE_NAME: SYMEVENT.SYS

DEBUG_FLR_IMAGE_TIMESTAMP: 423f8ec8

FAILURE_BUCKET_ID: 0x8E_SYMEVENT+b163

BUCKET_ID: 0x8E_SYMEVENT+b163

Followup: MachineOwner
---------

eax=00000000 ebx=893004c0 ecx=00002ca9 edx=8a62b020 esi=8930062c edi=00000000
eip=f7267421 esp=b7e6780c ebp=b7e6780c iopl=0 nv up ei ng nz ac pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010296
Ntfs!NtfsAcquireResourceExclusive+0x8:
f7267421 6681380207 cmp word ptr [eax],702h ds:0023:00000000=0000
ChildEBP RetAddr Args to Child
b7e6780c f72acf85 8a56da88 00000000 00000001 Ntfs!NtfsAcquireResourceExclusive+0x8 (FPO: [Non-Fpo])
b7e67910 8083f9d0 8a62b020 893004c0 893004c0 Ntfs!NtfsFsdCreate+0x362 (FPO: [Non-Fpo])
b7e67924 f732d51e 8a74d008 00000000 8a719788 nt!IofCallDriver+0x45 (FPO: [Non-Fpo])
b7e67954 8083f9d0 8a71a830 893004c0 b7e679b8 fltmgr!FltpCreate+0x1aa (FPO: [Non-Fpo])
b7e67968 b8dff163 b7e679b8 b7047900 00000000 nt!IofCallDriver+0x45 (FPO: [Non-Fpo])
WARNING: Stack unwind information not available. Following frames may be wrong.
b7e679e8 f731fb43 00000000 893004c0 89300674 SYMEVENT+0xb163
b7e67a0c f732d5af b7e67a2c 8a32d0a8 00000000 fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x20b (FPO: [Non-Fpo])
b7e67a48 8083f9d0 8a32d0a8 893004c0 893004c0 fltmgr!FltpCreate+0x23b (FPO: [Non-Fpo])
b7e67a5c 8092e269 b7e67c04 8a64f018 00000000 nt!IofCallDriver+0x45 (FPO: [Non-Fpo])
b7e67b44 80936caa 8a64f030 00000000 86642f28 nt!IopParseDevice+0xa35 (FPO: [Non-Fpo])
b7e67bc4 80936aa5 00000000 b7e67c04 00000040 nt!ObpLookupObjectName+0x5a9 (FPO: [Non-Fpo])
b7e67c18 80936f27 00000000 00000000 642f2801 nt!ObOpenObjectByName+0xea (FPO: [Non-Fpo])
b7e67c94 80936ff8 00a2d6d4 02100080 00a2d670 nt!IopCreateFile+0x447 (FPO: [Non-Fpo])
b7e67cf0 8092ed98 00a2d6d4 02100080 00a2d670 nt!IoCreateFile+0xa3 (FPO: [Non-Fpo])
b7e67d30 80834d3f 00a2d6d4 02100080 00a2d670 nt!NtCreateFile+0x30 (FPO: [Non-Fpo])
b7e67d30 7c82ed54 00a2d6d4 02100080 00a2d670 nt!KiFastCallEntry+0xfc (FPO: [0,0] TrapFrame @ b7e67d64)
00a2d6cc 00000000 00000000 00000000 00000000 0x7c82ed54
start end module name
80800000 80a75000 nt ntkrnlmp.exe Thu Mar 24 17:42:08 2005 (42435E60)
80a75000 80aa1000 hal halaacpi.dll Thu Mar 24 17:28:37 2005 (42435B35)
b6e31000 b6e43720 naveng naveng.sys Thu Feb 28 17:21:51 2008 (47C75E2F)
b6e44000 b6f1cf80 navex15 navex15.sys Thu Feb 28 17:20:50 2008 (47C75DF2)
b6f1d000 b6f3b000 EraserUtilDrv10741 EraserUtilDrv10741.sys Thu Jan 17 18:44:27 2008 (4790128B)
b7b77000 b7ba4000 RDPWD RDPWD.SYS Wed Jun 15 08:33:14 2005 (42B04A3A)
b80f4000 b80ff000 TDTCP TDTCP.SYS Thu Mar 24 17:27:15 2005 (42435AE3)
b839c000 b83ec000 HTTP HTTP.sys Thu Mar 24 17:40:36 2005 (42435E04)
b8554000 b85c0000 srv srv.sys Fri Sep 01 07:32:26 2006 (44F8447A)
b8ac0000 b8ad5000 Cdfs Cdfs.SYS Thu Mar 24 17:40:55 2005 (42435E17)
b8ad5000 b8b35000 eeCtrl eeCtrl.sys Thu Jan 17 18:44:27 2008 (4790128B)
b8b35000 b8b46000 Fips Fips.SYS Thu Mar 24 17:40:33 2005 (42435E01)
b8b46000 b8bc6000 mrxsmb mrxsmb.sys Mon May 08 10:18:45 2006 (445F7D75)
b8bc6000 b8bff000 rdbss rdbss.sys Mon May 08 10:18:53 2006 (445F7D7D)
b8bff000 b8c29000 afd afd.sys Thu Mar 24 17:40:43 2005 (42435E0B)
b8c29000 b8c5a000 netbt netbt.sys Thu Mar 24 17:40:31 2005 (42435DFF)
b8c5a000 b8cbb000 tcpip tcpip.sys Tue May 23 18:02:22 2006 (4473B09E)
b8cbb000 b8cd4000 ipsec ipsec.sys Thu Mar 24 17:40:49 2005 (42435E11)
b8de0000 b8df4000 Savrtpel Savrtpel.sys Fri Feb 04 20:03:26 2005 (4204458E)
b8df4000 b8e10ac0 SYMEVENT SYMEVENT.SYS Mon Mar 21 20:19:36 2005 (423F8EC8)
b8e11000 b8e66000 savrt savrt.sys Fri Feb 04 20:03:24 2005 (4204458C)
b8f00000 b8f0b000 Msfs Msfs.SYS Thu Mar 24 17:30:04 2005 (42435B8C)
b8f20000 b8f2a000 dump_diskdump dump_diskdump.sys Thu Mar 24 17:28:56 2005 (42435B48)
b9030000 b903d000 wanarp wanarp.sys Thu Mar 24 17:34:07 2005 (42435C7F)
b9070000 b9084000 usbhub usbhub.sys Thu Mar 24 17:30:46 2005 (42435BB6)
b90b4000 b90c1000 Npfs Npfs.SYS Thu Mar 24 17:30:04 2005 (42435B8C)
b944c000 b9459000 netbios netbios.sys Thu Mar 24 17:33:21 2005 (42435C51)
b989c000 b98a4000 mnmdd mnmdd.SYS Tue Mar 25 00:07:53 2003 (3E800049)
b9b08000 b9b10000 RDPCDD RDPCDD.sys Tue Mar 25 00:03:05 2003 (3E7FFF29)
b9b10000 b9b17000 Beep Beep.SYS Tue Mar 25 00:03:04 2003 (3E7FFF28)
b9c00000 b9cc6000 dmboot dmboot.sys Thu Mar 24 17:30:03 2005 (42435B8B)
b9d06000 b9d0e000 Fs_Rec Fs_Rec.SYS Tue Mar 25 00:08:36 2003 (3E800074)
b9d1e000 b9d26000 rasacd rasacd.sys Tue Mar 25 00:11:50 2003 (3E800136)
b9d66000 b9da6000 update update.sys Thu Mar 24 17:40:27 2005 (42435DFB)
b9da6000 b9ddd000 rdpdr rdpdr.sys Thu Mar 24 17:30:20 2005 (42435B9C)
b9e2d000 b9e38000 dump_mraid35x dump_mraid35x.sys Tue Sep 07 14:26:51 2004 (413E279B)
b9e7d000 b9e90000 raspptp raspptp.sys Thu Mar 24 17:40:43 2005 (42435E0B)
b9e90000 b9eaa000 ndiswan ndiswan.sys Thu Mar 24 17:40:46 2005 (42435E0E)
b9eaa000 b9ebf000 rasl2tp rasl2tp.sys Thu Mar 24 17:40:29 2005 (42435DFD)
b9ebf000 b9ee7000 ks ks.sys Thu Mar 24 17:41:03 2005 (42435E1F)
b9ee7000 b9efb000 redbook redbook.sys Thu Mar 24 17:28:46 2005 (42435B3E)
b9efb000 b9f10000 cdrom cdrom.sys Thu Mar 24 17:28:57 2005 (42435B49)
b9f40000 b9f4f000 termdd termdd.sys Thu Mar 24 17:27:15 2005 (42435AE3)
b9f60000 b9f69000 raspti raspti.sys Thu Mar 24 17:34:16 2005 (42435C88)
b9f70000 b9f7b000 ptilink ptilink.sys Thu Mar 24 17:28:25 2005 (42435B29)
b9fc0000 b9fcb000 TDI TDI.SYS Thu Mar 24 17:35:34 2005 (42435CD6)
b9fe0000 b9fef000 raspppoe raspppoe.sys Thu Mar 24 17:34:16 2005 (42435C88)
ba070000 ba079000 ndistapi ndistapi.sys Thu Mar 24 17:34:11 2005 (42435C83)
ba080000 ba08eee0 Cdr4_xp Cdr4_xp.SYS Tue Dec 17 12:32:57 2002 (3DFF89F9)
ba090000 ba09e000 imapi imapi.sys Thu Mar 24 17:29:10 2005 (42435B56)
ba0f0000 ba108000 parport parport.sys Thu Mar 24 17:28:25 2005 (42435B29)
ba128000 ba134000 vga vga.sys Thu Mar 24 17:29:54 2005 (42435B82)
ba178000 ba186000 NDProxy NDProxy.SYS Thu Mar 24 17:34:13 2005 (42435C85)
ba1e8000 ba1f2000 flpydisk flpydisk.sys Tue Mar 25 00:04:32 2003 (3E7FFF80)
ba1f8000 ba202000 Dxapi Dxapi.sys Tue Mar 25 00:06:01 2003 (3E7FFFD9)
ba218000 ba226000 msgpc msgpc.sys Thu Mar 24 17:33:31 2005 (42435C5B)
ba388000 ba39d000 serial serial.sys Thu Mar 24 17:28:29 2005 (42435B2D)
ba39d000 ba3b0000 i8042prt i8042prt.sys Thu Mar 24 17:41:05 2005 (42435E21)
ba3b0000 ba3cb000 VIDEOPRT VIDEOPRT.SYS Thu Mar 24 17:29:53 2005 (42435B81)
ba3cb000 ba4a9000 ati2mtag ati2mtag.sys Thu Nov 11 19:02:01 2004 (419427A9)
ba4a9000 ba4d3000 USBPORT USBPORT.SYS Thu Mar 24 17:30:43 2005 (42435BB3)
ba4d3000 ba4fae00 e1000325 e1000325.sys Tue Oct 24 11:15:26 2006 (453E583E)
ba5e7000 ba5ef000 audstub audstub.sys Tue Mar 25 00:09:12 2003 (3E800098)
ba5ef000 ba5f7000 fsvga fsvga.sys Tue Mar 25 00:07:51 2003 (3E800047)
ba5f7000 ba5fc560 Cdralw2k Cdralw2k.SYS Tue Dec 17 12:32:44 2002 (3DFF89EC)
ba761000 ba76b000 mouclass mouclass.sys Tue Mar 25 00:03:09 2003 (3E7FFF2D)
ba7c1000 ba7ca000 mssmbios mssmbios.sys Thu Mar 24 17:34:14 2005 (42435C86)
ba811000 ba816180 usbuhci usbuhci.sys Thu Mar 24 17:30:45 2005 (42435BB5)
bae0d000 bae16000 watchdog watchdog.sys Thu Mar 24 17:30:19 2005 (42435B9B)
bae3d000 bae4c000 intelppm intelppm.sys Thu Mar 24 17:28:40 2005 (42435B38)
bf800000 bf9d0000 win32k win32k.sys Wed Oct 05 17:37:08 2005 (434471B4)
bf9d0000 bf9e6000 dxg dxg.sys Thu Mar 24 17:27:25 2005 (42435AED)
bf9e6000 bfa20000 ati2dvag ati2dvag.dll Thu Nov 11 19:02:23 2004 (419427BF)
bfa20000 bfa5d000 ati2cqag ati2cqag.dll Thu Nov 11 18:22:24 2004 (41941E60)
bfa5d000 bfc90320 ati3duag ati3duag.dll Thu Nov 11 18:43:23 2004 (4194234B)
bfc91000 bfcfb000 ativvaxx ativvaxx.dll Thu Nov 11 18:38:17 2004 (41942219)
bff60000 bff7e000 RDPDD RDPDD.dll Thu Mar 24 19:30:48 2005 (424377D8)
f7062000 f706c000 kbdclass kbdclass.sys Tue Mar 25 00:03:10 2003 (3E7FFF2E)
f70e2000 f70ed000 fdc fdc.sys Thu Mar 24 17:28:43 2005 (42435B3B)
f7162000 f716b000 ndisuio ndisuio.sys Thu Mar 24 17:33:16 2005 (42435C4C)
f720a000 f7229000 Mup Mup.sys Thu Mar 24 17:40:49 2005 (42435E11)
f7229000 f725f000 NDIS NDIS.sys Thu Mar 24 17:40:26 2005 (42435DFA)
f725f000 f72f4000 Ntfs Ntfs.sys Thu Mar 24 17:40:29 2005 (42435DFD)
f72f4000 f731b000 KSecDD KSecDD.sys Thu Mar 24 17:28:53 2005 (42435B45)
f731b000 f7340000 fltmgr fltmgr.sys Mon Aug 21 02:59:45 2006 (44E98411)
f7340000 f7353000 CLASSPNP CLASSPNP.SYS Thu Mar 24 17:40:23 2005 (42435DF7)
f7353000 f7364000 symmpi symmpi.sys Mon Dec 13 13:03:14 2004 (41BE0392)
f7364000 f7383000 SCSIPORT SCSIPORT.SYS Thu Mar 24 17:40:26 2005 (42435DFA)
f7383000 f739f000 atapi atapi.sys Thu Mar 24 17:28:49 2005 (42435B41)
f739f000 f73c9000 volsnap volsnap.sys Thu Mar 24 17:29:10 2005 (42435B56)
f73c9000 f73f5000 dmio dmio.sys Thu Mar 24 17:30:02 2005 (42435B8A)
f73f5000 f741c000 ftdisk ftdisk.sys Thu Mar 24 17:29:00 2005 (42435B4C)
f741c000 f7432000 pci pci.sys Thu Mar 24 17:34:14 2005 (42435C86)
f7432000 f7466000 ACPI ACPI.sys Thu Mar 24 17:34:09 2005 (42435C81)
f7487000 f7490000 WMILIB WMILIB.SYS Tue Mar 25 00:13:00 2003 (3E80017C)
f7497000 f74a6000 isapnp isapnp.sys Tue Mar 25 00:16:35 2003 (3E800253)
f74a7000 f74b4000 PCIIDEX PCIIDEX.SYS Thu Mar 24 17:28:48 2005 (42435B40)
f74b7000 f74c7000 MountMgr MountMgr.sys Thu Mar 24 17:27:23 2005 (42435AEB)
f74c7000 f74d2000 PartMgr PartMgr.sys Thu Mar 24 17:40:34 2005 (42435E02)
f74d7000 f74e2000 mraid35x mraid35x.sys Tue Sep 07 14:26:51 2004 (413E279B)
f74e7000 f74f7000 disk disk.sys Thu Mar 24 17:28:58 2005 (42435B4A)
f74f7000 f7503000 Dfs Dfs.sys Thu Mar 24 17:30:28 2005 (42435BA4)
f7507000 f7511000 crcdisk crcdisk.sys Thu Mar 24 17:29:40 2005 (42435B74)
f75a7000 f75b1000 serenum serenum.sys Thu Mar 24 17:28:27 2005 (42435B2B)
f7707000 f770f000 kdcom kdcom.dll Tue Mar 25 00:08:00 2003 (3E800050)
f770f000 f7717000 BOOTVID BOOTVID.dll Tue Mar 25 00:07:58 2003 (3E80004E)
f7717000 f771e000 PCIIde PCIIde.sys Tue Mar 25 00:04:46 2003 (3E7FFF8E)
f771f000 f7726000 intelide intelide.sys Thu Mar 24 17:28:48 2005 (42435B40)
f7727000 f772e000 dmload dmload.sys Tue Mar 25 00:08:08 2003 (3E800058)
f7747000 f774e000 dxgthk dxgthk.sys Tue Mar 25 00:05:52 2003 (3E7FFFD0)
f7797000 f779e000 parvdm parvdm.sys Tue Mar 25 00:03:49 2003 (3E7FFF55)
f77bf000 f77c6000 Null Null.SYS Tue Mar 25 00:03:05 2003 (3E7FFF29)
f77f7000 f77fda00 usbehci usbehci.sys Thu Mar 24 17:30:43 2005 (42435BB3)
f7993000 f7994280 swenum swenum.sys Thu Mar 24 17:27:42 2005 (42435AFE)
f79e7000 f79e8580 USBD USBD.SYS Tue Mar 25 00:10:39 2003 (3E8000EF)

Unloaded modules:
b6f3b000 b6f4e000 naveng.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
b6f4e000 b7027000 navex15.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
b7027000 b7045000 EraserUtilDr
Timestamp: unavailable (00000000)
Checksum: 00000000
b7711000 b7724000 naveng.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
b7724000 b77fd000 navex15.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
b77fd000 b781b000 EraserUtilDr
Timestamp: unavailable (00000000)
Checksum: 00000000
b7711000 b7724000 naveng.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
b7724000 b77fd000 navex15.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
b8cf4000 b8d07000 naveng.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
b8d07000 b8de0000 navex15.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f77ef000 f77f7000 Sfloppy.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
Closing open log file c:\debuglog.txt

 

[itsp1965]

There are a few incidents regarding Symantec products and the BSOD you're experiencing. A google search leads to the following;

http://www.google.ca/search?hl=en&q...HANDLED+and+Symantec&btnG=Google+Search&meta=

Check this out first to see if it helps

 

[ForumKB]

Hi, did you add this address "

http://msdl.microsoft.com/download/symbols"

as the symbols path in the debugger?

as you have a bit that says symbols could not be loaded for SYMEVENT.SYS ?

This could be a symantec issue . . .

http://wer.microsoft.com/responses/....0.0?SGD=87c24781-15c9-4530-8dff-e5ab2bf90b06

but the solution page has been remove from the symantec website!!!!

Are you using an older version of Norton AV?

Definatley worth running a memory check . . .


Adrian Paris

Paris Engineering Ltd

http://www.ForumKB.com

Google search of just tech forums & articles
(very useful, honest!)

 

[jcrapps]

I haven't done a memory check yet. I'm running SAV 10.1.6. I did load the symbols from the MS website so I don't think that's the problem. I will look into your links to see if I can see what's going on. Thanks much!

 

[jcrapps]

Just to give an update, I have reinstalled Symantec Antivirus from 10.0 (i thought i had 10.1.6) to 10.1.6 and also Symantec System Security Console from 10.0 to 10.1.6. It hasn't restarted in 2.5 days so far. I'll let you guys know if I keep getting the problem. Thanks so much for your help guys!!