Server Error in '/NPX' Application. - Guid should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxx

[IPOpotamus]

Good morning
another nice weekend thanks to nice

We have been reconfiguring a CTI interface, esentially changing the IP address of the PBX.
We got some problems reconfiguring it, so we backed up the admin DB to rollback configuration.
Everything is working right again, except that we lost access to "users administrator" its
giving us a web server error.

So every record from now will be labeled as "unmapped user"

this error makes me think that I should be a Microsoft .net / servers / sql server expert before feeling comfortable with Nice.

This is what I got only when clicking on "users administrator"

Server Error in '/NPX' Application.
--------------------------------------------------------------------------------

Guid should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).
Description: An unhandled exception occurred during the execution of the current web request. Please
review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.FormatException: Guid should contain 32 digits with 4 dashes (xxxxxxxx-
xxxx-xxxx-xxxx-xxxxxxxxxxxx).

Source Error:

An unhandled exception was generated during the execution of the current web request. Information
regarding the origin and location of the exception can be identified using the exception stack trace
below.

Stack Trace:

[FormatException: Guid should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-
xxxxxxxxxxxx).]
System.Guid..ctor(String g) +2486
NiceApplications.NPE.PerformAdminWrapper.UserAdmin.UserAdmin.GetAllUsers(Int32 groupId)
+1623
NPEWebApplication.UserAdministration.DataSource.UsersDataSource.InitUsersCache() +59
NPEWebApplication.UserAdministration.DataSource.UsersDataSource.Init() +13
NPEWebApplication.UserAdministration.DataSource.UsersDataSource.SelectUsers(UserGroupStat
eItems items, String sort) +43
NPEWebApplication.UserAdministration.UserAdministrator.DataBindUsersGrid() +82
NPEWebApplication.UserAdministration.UserAdministrator.InitUsersGrid() +313
NPEWebApplication.UserAdministration.UserAdministrator.Page_Load(Object sender, EventArgs e)
+21
System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +14
System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +35
System.Web.UI.Control.OnLoad(EventArgs e) +99
NPEWebApplication.Common.Base.BasePage.OnLoad(EventArgs e) +40
System.Web.UI.Control.LoadRecursive() +50
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean
includeStagesAfterAsyncPoint) +627


===========================

As far I know, i would prefer the monkeys error message by youtube staff

500 Internal Server Error
Sorry, something went wrong.

A team of highly trained monkeys has been dispatched to deal with this situation.

If you see them, show them this information:

I got no solution either, but at least it makes me laugh :-D

=== remember that NICE is not so nice ===

 

[nice12345]

Run log collector and post logs. also did you backup all the other databases as well as config and registry?

 

[nice12345]

more than likey npx server tables have different Ip address now, hence why 32 digits errors IPV4 8bits per entry