Server does not see client in Console

[selinathe1]

One of our remote servers was constantly locked and couldn't unlock it. So we re-install SAV to this server with the later version than the one before. I guess not all symantec files were removed before re-installation and now, this server just doesn't see the clients.
This server also become disabled most of times.
I can't get it to share definition, either.
How do I go by fixing these problem without uninstall and reinstall again?

 

[Auger282]

...well you have a problem because your root certificates arent going to be the same as your clients now... do you have a backup of your servers pki folder before you uninstalled nav?

if you did just replace your current pki folder with the one from before and everything should be happy again.

 

[selinathe1]

no, we don't have a backup of this server's pki folder. i tried copying the pki\root from another server but didnt' solve the problem...