Hi. Have a customer who moved from CCC to CCR. Initially CCR installed on same virtual server as CCC was. CCC removed. CCC used MSDE but SQL installed onto same server instead. Lots of issues with incorrect agent stats, calls stuck in Q's etc so CCR moved to new virtual server and pointed to SQL which remains on original server. Constant issues re the availability of agents on Wallboard and Supervisor view compared to their actual state. More often than not, it shows them as available when they are on calls. Also at times the % calls answered can differ on the wallboard and Supervisor view. Is it poss that perhaps SQL should have been moved onto new server as well but their IT adamant nothing wrong with SQL. Any thoughts would be much appreciated. ALl IPO VM PRO and CCR on latest release.
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Serious CCR Issues-Help
- Thread starter wotanuta
- Start date
So you removed CCC and install CCR all on the same server?
If im not mistaken this won't work, you'll need a complete new server setup.
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It works! Now if only I could remember what I did...
Dain Bramaged
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If im not mistaken this won't work, you'll need a complete new server setup.
___________________________________________
It works! Now if only I could remember what I did...
Dain Bramaged
___________________________________________
- Thread starter
- #3
hairlessupportmonkey
IS-IT--Management
just dont do it. install it by the book, or trouble!
^^ with HSM
With CCR it is al about the database so moving CCR to a different server will not do much.
Or use a different SQL server or clean this one up.
Homo sapiens non urinat in ventum
honey, i fried the IP Office !!!
Sarcasm, it's only one of the services I offer.
With CCR it is al about the database so moving CCR to a different server will not do much.
Or use a different SQL server or clean this one up.
Homo sapiens non urinat in ventum
honey, i fried the IP Office !!!
Sarcasm, it's only one of the services I offer.
johnromani
IS-IT--Management
I had this problems months ago with the version 1.2.2.78.
We've opened a ticket on Avaya Support and they reconized that was a bug in this version. They have to make available the revised DLLs files that cause this problem.
Contact your channel to make this bridge between you and avaya support.
We've opened a ticket on Avaya Support and they reconized that was a bug in this version. They have to make available the revised DLLs files that cause this problem.
Contact your channel to make this bridge between you and avaya support.
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