Having a problem with a serial number and not sure how it got this way but I need to fix it. I have a user who needs to receive a serial number on a RMA, the Serial-Lot screen in GP informs him it has already been received.
Naturally my first instinct is to adjust it out, but the Item Transaction screen tells me it has already been sold. This item is in limbo and we need to receive it in and create a work order on it to repair it.
How do I go about releasing this so we can receive it?
Naturally my first instinct is to adjust it out, but the Item Transaction screen tells me it has already been sold. This item is in limbo and we need to receive it in and create a work order on it to repair it.
How do I go about releasing this so we can receive it?
