Sent e-mails do not appear in sent folder

[dc2502]

Our company has a company e-mail file, eg. acme.nsf.

We have granted a few users access to this file , in order to reply to company email requests. Each of them has Manager access and is able to read, reply and delete e-mails. Up until the last few days, when one of them replied to an e-mail and saved the sent item, it appeared in the sent folder of the company e-mail.

However, when they reply now and save the sent item, it appears in their own sent items in their own mail file.
We are not aware of any changes that have been made to the system and can't understand why this should suddenly start to happen.

Any help would be greatly appreciated.

 

[JohnOB]

Can you confirm how they access this company mail account. Does each user have their own mail account on their own machine, and each has a shortcut on their workspace that takes them to this company account?

"The only stupid question is the one that doesn't get asked

 

[dc2502]

Each user has there own e-mail on there workspace and use thre own id file to access it. The company e-mail is on there workspace and the access this with there own id file and not a company id file. They appear in the ACL as managers.