Sending voice mail to IN Box

[davidwalters]

THOUGHT I WOULD POST THIS ON THIS FORUM:

Seems like when voice mail is sent to the Call Pilot IN box they are not getting to the mobile devices. Other than using a RULE to forward the message to aother email is there any way to get these messages into the main IN Box in Outlook so they go to the mobile devices?

 

[davidwalters]

It is a CP-100 with SW 3.0 using Desktop Messaging

 

[allworxguy]

Call Pilot can not forward using POP3. IMAP only. The only way to go is a forwarding rule in the email client.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM & Allworx
Serving Ottawa and Eastern Ontario since 1990

 

[davidwalters]

Thanks. That is what I thought but for some reason their weirdo IT guy is all up in arms and telling the customer that they have old equipment and that it will never work on Outlook 2013 and he is recommending never to use this because they are going to have to leave their PC's on all the time ( I thought everyone did these days, I do ) and keep Outlook running all the time and if there is a power failure Outlook will be completely screwed up and will take hours to come back on line. He is literally scaring the users to death! I have never heard someone talk like this before.

I am not an IT guy so is any of this true?

 

[davidwalters]

BTW can MY Call Pilot be used for this?

 

[curlycord]

This one is useful

http://downloads.avaya.com/css/P8/documents/100098722

=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[jsaad]

I switched a customer over to

http://www.vbktowav.com

using a dedicated pc and 1 desktop messaging license on the call pilot. 10 users and it works great. uses any email (even a gmail) and will forward to any address. Highly recommended.

http://www.tgscorp.com

 

[davidwalters]

Thanks I went to the site and I guess I don't understand how this actually works. Right now the messages are sent to the OutLook Folder Call Pilot. How does this program intercept theses coming from the CP and reroute them to an email address?

 

[davidwalters]

I mean does it intercept the data coming from the CP sorta of listening and then reroutes it to its own program.

 

[davidwalters]

Found this:

http://www.mutare.com/news/news_0088.asp

 

[davidwalters]

WOW VBKtoWAV is pretty interesting so far and looks real simple. In fact I noticed that their menus look almost exactly like the CP menus. Very smart. I DL their trial for 30 days only thing I don; like is this annual license fee business.

I am still interested to find out how their program taps into the CP to extract the messages.

Going to try it out on a real live customer and see if they like it.

Thanks again JSAAD for this valuable info. you are the first person on this site who even seems to know about this.

 

[davidwalters]

I sent off an email to them and they replied quickly. I asked them if they are planning to offer this for the NAM and they are looking into it as well as a one time purchase lifetime license instead of an annual fee. I don't think customers will like to pay yearly for older Nortel equipment they are use to a one time license keycode purchase.

 

[jsaad]

my guess is that the single desktop message license, along with the software, probes each voicemail box and when it finds a new messages, copies the message and fires off an email. I watched the m/w lamps light up on the phone, then go dark seconds later when the system checked the message.

A one time fee would be nice. To me it worked better than a clunky desktop messaging client and it produces a nice .wav file. Installation took less than 1 hour!

http://www.tgscorp.com