Sending scheduled reports to a printer

[josefin]

I am new to crystal enterprise,and am trying to schedule a report and have it go directly to a printer. I keep getting the error message Info Server cannot access the specified printer !, so obviously there is something that I need to set up but I am unsure what, or how?

 

[stoicangst]

Have a few questions:
Does the system account have access to the printers/print servers that users are trying to print to? If so, are the appropriate printers installed on the CE server? If a user goes through the viewer to print, they are using their printer drivers, if destination is straight to printer from a schedule, the instance is relying on the server's.

 

[josefin]

The server has access to the printer server, as I can print from the crystal job server using the command lpr -P printername -S servername, and it works fine, but when I schedule a report in the crystal management console and set the destination to be lpr -P printername -S servername the report fails saying that info sever does not have access to the specified printer.

 

[wwhite123]

Did you ever find a solution to this? I'm running into the same problem. The only printers I have been able to print to have been Widows shares. Is it even possible to print to an lpr printer?

 

[Turkbear]

Hi,
How are you printing directly from the job server without using the CMC?

 

[jbull13]

Another question:

Is anyone able to burst a report to multiple printers?

Thanks,

John

 

[josefin]

Using the command line on the server, just typed in lpr -p printername -s servername ... with the relevant names in place of printer and server name of course.

 

[Turkbear]

Hi,
The CE Server and the CE Services are separate things, so just because the Server machine can print to something ( it is using your logon credentials) does not mean that the pageserver or jobserver services can do so..Have those services run under an account that has rights to the printer - ( run it as the account you used when you printed from the server, for a start)

hth,

 

[RatSkin]

Turkbear is on the right track.
It's the service account that needs to have the network access to the printer or the printer location.

Rat