Sending notification email after a certain number of days

[NGF]

Hello,

The user can receive an email notification for a task he has been assigned for.

I am trying to resend automatically a notification to the same user if he didn't take care of the task after a certain number of days. This way if and only if the user forgot to deal with his task, he will receive a reminder.

I tryed to play around with milestones, but without success. Also, I don't really know how to test dates for a specific task.

Does anybody has any idea?

Thanks
Nicolas

 

[appnair]

These areticles at the opentext knowledge base should be helpful.But mind you when you are using milestone steps
an initial date is always needed.

https://knowledge.opentext.com/knowledge/livelink.exe?func=ll&objId=3212286&objAction=ArticleView

https://knowledge.opentext.com/knowledge/livelink.exe?func=ll&objId=2525727&objAction=ArticleView

Several out of the box solutions are also available.Event scripts that can be made to do anything.
You can look at the tables starting with w and find the task
of the user filter by userid do yr stuff either in RDBMS style or use an external program.

Anyway a lot of your question were probably answered at OT a long time back.Please ask your knowledge manger for an accont there.


Everybody is ignorant, only on different subjects. - Will Rogers

appnair