Sending Faxes with Unified Messaging and BCM450 1

[phoneguyjim]

I'm able to receive faxes on a DID number with a target line pointed to the Call Pilot mailbox setup for Express Messaging. The fax shows up in my Outlook fax account.

But I'm not able to send a fax out. I've tried creating a document in Word, then chosing the Call Pilot Fax printer. I can enter a phone number of a physcal fax machine, but nothing happens. No errors, no attempt to call out, nothing.

What am I doing wrong? Thanks!
Jim

 

[cook1082]

You have to alow the CP to do outdials in the config/COS, also check the mailbox is allowed to outdial.

 

[phoneguyjim]

The mailbox is COS 1 and set to outdial using a Pool 1. Not sure if 1 is correct for the pool, since we're using a PRI. The sets are all configured for Pool = A, not a number as required in the mailbox outdial setup.

I don't see anywhere else to allow CP to outdial.

I get a message saying "Failed to send fax message. Would you like to save the file?"

Thanks.
Jim

 

[phoneguyjim]

I downloaded the CP Fax printer from the the BCM again. There is no setup, I choose Modify but did not see anything that would help.

What tells the CP printer where to go to send a fax? I don't see where it's connected to a mailbox, DN, target line, anything. Actually, the DID fax mailbox probably doesn't have anything to do with outgoing faxes. Word just goes to the print driver. what tells the print driver how to get to the BCM and fax out?

It shouldn't be this difficult!
Thanks.
Jim

 

[curlycord]

You said Pool 1

Try another Pool or you might need to setup a route it sounds like.
Depends how your lines are programmed and are you using access code like 9 etc.


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curlycord

http://www.curlycord.com

 

[curlycord]

Any fix yet? if so how?



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curlycord

http://www.curlycord.com

 

[phoneguyjim]

Sorry, I don't check this forum as often as I should.
Yes, Curlycord, I got it going. You mentioned lines. I entered the line number for our old copper fax line. That seemed to do it.

Thanks for prompting me in the right direction.

Jim