Sending an email from subroutine

[Rich Mckevitt]

Hi All,
I am currently running YSE Version 8.1.4.0 with MIVoice Business Release level: 8.0 SP3 PR1 .

I have set in YSE all correct details for my Mail Server - I know this works as I get automated reports from CCM Web

What I am looking to achieve is to send an email from within a sub-routine based upon a call exceeding a queue limit (although the trigger is regardless I guess)

I have tried this several times and cant get an email to send/be received.

I am sure it is something simple I am missing but I cant seem to work it out!

Any ideas?

Many thanks

Rich

 

[KB1975]

Try instead of using the email action, use the transfer action. Make it an external transfer then put the email you are sending to in the destination.

 

[Rich Mckevitt]

Hi - I have given this a quick try - It didn't work either - but in all honesty it would not do what I need to do I don't think as I wanted specific info in the email such as <<ANI>> and <<QUEUEID>> <<TIMEOFFERED>>

IMO it should be pretty straight forward to do but as with a lot of Mitel stuff it has quirks!!

Please let me know if any other thoughts though

Cheers

Rich

 

[Valamagules]

What does the logs say, does it trigger the email activity?
Maybe it's taking a different path, or not triggering the email activity at all - logs should tell you.

Clever men learns what Wise men shares!

 

[Billz66]

The screenshot looks ok
have you tried sending the email from somewhere else?
It might be the Queue condition thats the problem not the sending of the email
- try copying it to below the play ( IVR Cloud Testing) and see if that works.
if thats ok then revisit the Queue checking config

If I never did anything I'd never done before , I'd never do anything.....

 

[Rich Mckevitt]

@Billz66 - Ty for the response.

I have tried placing this email action in various different parts of the queue flow. I also placed it in the agent workflow but still nothing is sent.

When you talk about the Queue checking config - can you elaborate?

I see Queues , Queue Groups , Queue Control Plans and cant see anything in any of these that may help?

Cheers

Rich

 

[Billz66]

by the queue config i meant the part that was detecting the queue condition that you wanted to activate the email as an alert for.

as the email isnt being sent from anywhere , its that that appears to be the problem..
I just dumped one on our system ( 9.1.2.0)
Wf-Main - Ans - Hunt group check , then play an announcement- then send email - then transfer call
when i call the hunt group , i get an email

You have said that you get emailed reports.
are they to the same email address this is sending to?
also what is the server licensed for ?
- specifically the IVR section
i cant remember if email from workflow is an advanced function requiring purchased ivr ports (our test system is licensed for everything)
emailing of reports is a standard feature for every server




If I never did anything I'd never done before , I'd never do anything.....

 

[Rich Mckevitt]

We have a fully licensed system as far as I am aware - CCM Automated reporting spits out scheduled reports to my email address each day and also the test email on the mail servers tab in YSE works no problem.

I am going to try a few more options and If no success may have to go to Mitel to investigate on this as we have 45 licensed IVR port and 45 redundant IVR Ports so it should be simple to send an email!

Cheers

Rich