Send originating CLID when transferring to external number

[Nij2006]

We are having an issue where when we transfer calls to an external number, it will send the CLID of the station that is transferring the call, rather than to callers CLID that is being transferred.
Is there a way to modify this? Avaya has been giving us the run around on this issue.
We currently have Avaya communication manager 8.1.3.8, using Audicodes SBC. Also use session manager.

 

[Kombucha]

I am curious whether you get the CLID of the originating caller if that call is transferred to an extension on your system rather than to an outside line.
We run the same software on CM with Session Manager and SBCs and have never received resolution to this problem.
The same thing happens with CDR - the originating CLID will show as the call being answered by the AAM (voicemail) but will not show the extension number that voicemail system "transfers" the call to.
It seems that the CLID stops after the call is "answered" by the first party?
Thanks.

 

[Nij2006]

We do get the CLID of the originating caller if it is transferred internally. EC500 also receives the originating CLID. It only happens when we are transferring the call externally.
We currently have an Avaya/Teams setup, teams transfers the CLID without any issue,

 

[bignose21]

There is a feature to enable in system special don't know it off the top of my head and not near a cm till tomorrow. Once enabled should send a redirect DN on ISDN, other way is add a redirect header if it through a session manager with a regex adaptation

 

[Nij2006]

There is a feature to enable in system special don't know it off the top of my head and not near a cm till tomorrow. Once enabled should send a redirect DN on ISDN, other way is add a redirect header if it through a session manager with a regex adaptation

Let me know if you remember what the feature is called.

 

[bignose21]

Sorry I was thinking of forwarding not transferring as that would be

change system-parameters special-applications

enable SA8052 on page 2

then if you MST trace the ISDN you should see a redirect number in the trace.

for transfer its normal to see the B party info until the call transfer is completed then the A party is normally seen at C

 

[Nij2006]

Yeah we don't see the transferred number at all.