Send one extension number from multiple handsets

[davidwalters]

I have a big shipping department that has 3 5420's I have set up a Group extension number 4501 that will ring all handsets in that department which are 4502, 403 and 4504 which makes it easy for the staff to pick up the closest handset. This is a big area and the handsets are spread out.

Is it possible to show only extension number 4501 when they dial another internal extension number so that the other users only dial back 4501 instead of trying to call back any of the other extensions which would only ring on a single handset. I changed the outgoing CID number on the PRI to only show one DID number to resolve incoming external customer calls to ring all handsets. Or is there a better way to program these handsets? Thank you

 

[IPGuru]

I am fairly certain that this question has been asked more than once & the answer is not really.

The best option is Staff training - instruct them to always call the Dept. number not the individual Extns.

As a hack you can give the Dept members a shortcode to use when they want to send the group ID instead of thier own

SC 8XXXX
TN Ns4501
Feature DialExtn

unfortunatly as extns are matched before shortcodes there is no way to make this happen without a prefix & no way to stop people calling the individual numbers

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[jinxs]

You could simply change the full name under the user to X4501 Shipping . So, when your employees see the name, they will also focus on the X4501. Or, change it to "Call X4501 or you are fired