Send-Call coverage

[Skippy93]

I am trying to set up a coverage path such that when the send-calls button is pressed on Phone 1, phone 1 rings once, transfers to phone 2, rings 3 times, and then goes to Phone 1 voice mail. If I understand it right, the send-calls button sends all calls to the coverage path. But I have the coverage path set the way I described and it does not work. When the send-calls button is pressed, all calls go to voice mail without going to phone 2 first. The coverage path I have set up for phone 1 is phone 2 then voice mail. Is there something I am forgetting to change here? Does it matter that phone 1 appears as a bridge on phone 2?
I did get phone 1 to ring once and then transfer to phone 2 by setting a coverage path of just phone 2 but then it would not go to voice mail on either phone, it just keeps ringing on phone 2.

Any help you can provide would be appreciated.

 

[marcell55]

You were on the right track. In your cover path, there is an option that states "terminate to coverage points with bridged appearances". Make sure that this is a "Y". Then it should work.

 

[dclark10]

Skippy93: Did you ever get this working? If so can you tell me how exactly you set it up on the coverage path and the bridge appearances. I am attempting to do the same thing but it will not cover to voicemail. Thanks for you help.