Send 0845 xxx xxxx as CLID from CS1K

[DWheater]

Hi

We have a small call centre that deals with customer issues, it has an 0845 number and if possible I would like to be able to send that 0845 number out as the CLID.

I have tried to setup the CLID table to do this, like so:
(We're in the UK.)

ENTRY 2
  HNTN
  ESA_HLCL 
  ESA_INHN NO
  ESA_APDN NO
  HLCL 0845XXXXXXX
  DIDN NO
  DIDN_LEN 0
  HLOC
  LSC
  CLASS_FMT LCL

But when I do CLIDVER this is what I get, generally I've found that our system only outputs the UDP or CDP entries. Can anyone offer any advice?

CUST  0
DES ACOLD
DN      7283
TYPE SL1
TN   244 0 03 31
KEY 00 SCR
  CLIDENTRY 2
  HNTN
  ESA_HLCL  01133827000
  ESA_INHN  NO
  ESA_APDN  NO
  HLCL      0845xxxxxxx
  DIDN      NO
  HLOC
  LSC
  CLASS_FMT LCL

CLID
   CTYP          CLID        ROUTE     CALLED#
  ------- ------------------ ----- ----------------
     NATL        0845xxxxxxx
     INTL        0845xxxxxxx
      UDP               7283
      CDP               7283

 

[bignose21]

Play with the Call Type on the DMI for you outbound calls, monitor with the DCH MON in LD 96 to see what is actually being sent to PSTN. Once you see the correct CLI going out you may still need to check with the carrier that they are going to pass it on.

 

[DWheater]

Sorry I haven't got a clue what you just said there

 

[bignose21]

So you are in UK so the normal setup would be to use SPN's for your outbound calls the way it works is you dial something for a outside line like 9 you will find this in the ESN block
LD 86
REQ prt
CUST 0
TYPE ESN

Look for the 9 against AC1 or AC2 (Usually AC1), this tells you what set of translations you are using if it is AC1 you can prt the SPN's in the following way:
LD 90
REQ prt
CUST 0
FEAT net
TRAN ac1
TYPE SPN
SPN <enter lists them all>

SPN's (Special Numbers) are the digits that follow the Access Code (9) you find the best match for the dialled digits it will have an RLI (Route List Index) assigned to it. The RLI tells you the route it is going to send the call to and the DMI (Digit Manipulation Index(what it will do to the number before it is sent) it is using. To print these:
LD 86
REQ prt
CUST 0
TYPE rlb or dgt (rlb for RLI's / dgt for DMI's)
DMI/RLI (depending what was entered above)

There is a prompt in the DMI CTYP (Call type) here you could for instance enter NPA (National)

In LD 96 turn on the DCH monitor to see the out bound ISDN messaging. You look at the calling number that is you CLI for the outbound call.

 

[DWheater]

Thank you, much clearer. I'll try it when I'm back in the office.

 

[Firebird Scrambler]

In the UK, if your line provider is "BT" then trying to change the CLID won't get you very far. Only DDI numbers or lines that exist on your switch will be available for outgoing CLID assuming that your PRI trunks are ISDN 30e or I421 etc.

Your best option will be to get your line provider to insert the 0845 number on all outgoing calls in the DDI range 011338270xx.