selfadminister, abbreviated dial, autodial??

[superjett]

On our 3904 Meridian phones, many users (including myself) had soft buttons programmed as autodials for one-touch dialing to certain numbers.

I've been trying everything imaginable on the IPO, but can't find a solution that I'm 100% happy with.

I can set button 7 as selfadminister.1 so they can program buttons as AD and relabel as needed, but once I reboot the system the user rights template is reapplied and wipes out what they've done.

I could manually program each extension but that's not a very workable solution on either end.

What am I missing?

 

[TomMills]

i would use user keys. one touch dial and they show the status of the extn too.

http://www.twitter.com/tem1985

See what my brain does when it's not thinking about phones.

 

[superjett]

I used them for home and our other 2 plants' main numbers, not internal extensions. Most others do the same with the other 2 plants.

 

[amriddle01]

Then you need to either set them via Manager or give them Phone Manager with speedials being set in there

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[TomMills]

sorry i thought you meant internal numbers. my bad.

what handsets? you could just use the speed dials.

http://www.twitter.com/tem1985

See what my brain does when it's not thinking about phones.

 

[superjett]

Oops, forgot to mention they are 5410 phones and one 5420.

 

[TomMills]

just get the users to program them in the speed dials for the phone.

http://www.twitter.com/tem1985

See what my brain does when it's not thinking about phones.

 

[amriddle01]

superjett, as I said even with 5410's/20's you will need to set the buttons via Manager or give them phone manager so they can just click their pc screen to call, or you are stuck with the speeddial and Directory buttons

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[superjett]

Thanks for the info guys (and/or girls if that's the case), I'll just have to get people used to using the speed dials instead.

Change always upsets people because they can't do exactly what they did before.

 

[TomMills]

isn't it weird how customers rarely see change as progress?

http://www.twitter.com/tem1985

See what my brain does when it's not thinking about phones.

 

[amriddle01]

You have to trade some features off in place of others with any system change, but in this case they have gained far more than they have lost

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[superjett]

Related to this, so what do you guys typically program the buttons as? We're not a call center, and there is very little overlap between job functions (no hunt groups).

So far I have
1. call appearance
2. call appearance
3. twinning
4. directory
5. ??
6. ??

 

[TomMills]

whatever they need. if they don't need the features then i wouldn't confuse things by putting keys on the handsets. I don't really use a template as such, it varies from client to client.

http://www.twitter.com/tem1985

See what my brain does when it's not thinking about phones.

 

[amriddle01]

I would personally go with 1,2 and 3 as call appearences. Reason being if you have someone on call/hold and then someone else calls you can then transfer the second call, you can't do that with only 2 appearences

ACS - IP Office Implement

"What the Crocodile Hat....was that?