Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Selecting resource based on Skill level

Status
Not open for further replies.
pndscm

pndscm

Technical User
Jan 3, 2005
1,291
US
Is it possible to Select a resource based on a specific Skill level? I want calls to be queued Only to Skill level 8 but if they are queued for 60 seconds, then the call is made available to any Skill level.

UCCX 7.0 Enhanced level
 
Status
Not open for further replies.

Similar threads

jpaul2407
  • Locked
  • Question
Skill Groupo Queuing
Replies
0
Views
42
jpaul2407
jpaul2407
miccel
  • Locked
  • Question
Queue to Skill Group 1
Replies
2
Views
132
miccel
miccel
jen1262
  • Locked
  • Question
Allow end users to record prompts for ICM 'on the fly' with a password
Replies
5
Views
127
jen1262
jen1262
DanCW
  • Locked
  • Question
Report on CISCO ICM PG ACD Type
Replies
0
Views
54
DanCW
DanCW
Neily
  • Locked
  • Question
Prompts Audio Level
Replies
0
Views
43
Neily
Neily

Part and Inventory Search

Sponsor

Back
Top