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Selecting resource based on Skill level

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pndscm

pndscm

Technical User
Jan 3, 2005
1,291
US
Is it possible to Select a resource based on a specific Skill level? I want calls to be queued Only to Skill level 8 but if they are queued for 60 seconds, then the call is made available to any Skill level.

UCCX 7.0 Enhanced level
 
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