Second Music source only plays once 1

[pctech4u]

I have set up two additional music sources on my switch through the analog ports. I assigned extensions and make calls to them from a vector. The problem that I am running into is the first call into the queue gets the on hold music. The second call that comes in gets dead silence. If I run CentreVu supervisor both calls are showing in the queue. How do I get the music to play more than once or at the same time in a queue? Thanks for your help… B-)

 

[marcell55]

Make sure that the "Q" field has a "b" entered. "b" stands for Barge-in, so you're letting the other calls "barge-in" on the "announcement" (which is really your music) even while it's in progress.

 

[pctech4u]

Thank you marcell55. That corrected the problem.