Second DN to Voice Mail

[CTarv]

Is there a way I can set up in the switch to have a call ring the primary DN on a phone, roll to key 01 DN (with LHK 1), but go to the VM of the key 01 instead of the VM for the key 00?

 

[bigindian65]

I think you can make LHK 0, then FDN HUNT to the roll-up

 

[aramirez148]

If I am thinking correctly, the voice mail is looking for the originally dialed dn. That is why a mailbox will answer for the "rollover" dn with the mailbox of the primary dn on the set.

Andy Ramirez
NNCSS BCM 3.0

What thaaa????

 

[bigindian65]

I believe you are correct, I was afraid of that, an un-answered call will revert to the mailbox of the originally dialed DN.

 

[CTarv]

In that scenario (LHK 0, HUNT FNA to the secondary DN) the caller ends up on the original dialed DNs voice mail. I'd like it to go to the Secondary DNs voice mail.

 

[aramirez148]

I'm not sure but, I was thinking that you might be able to work around this by using a seperate CLID table for the second dn set up to send the dn info only. It might be worth a try.

Andy Ramirez
NNCSS BCM 3.0

What thaaa????

 

[jamie2]

Marp the second line to an analog phone.

 

[informidicate]

If you have Meridian Mail or Call Pilot build a mail box
for the key 1 DN and give it an extension DN of the Key 0
DN, if Octel do the same thing and give it an alias of Key 0 DN.

 

[johnpoole]

mail will not reach out and grab that ext, regardless of the dn/ext dn. the problem most common on meridian is a line that is not key 0 or on an analog will not "usually" forward when dialed directly.. there is not a trick out there that will change that.. as jamie posted add the analog.

john poole
bellsouth business
columbia,sc

 

[CTarv]

John, after I program both the first and second DN as analogs, and MARP them, the calls still go to the first DN VM. Any suggestions?

Thanks

 

[CTarv]

I think I figured this one out on my own. I built both as analog phones, and built and ACDN to forward. So DN rings, forwards to the ACDN, which is night call forwarded to the second DN. It then goes to the secondary DN Call Pilot mailbox.

Thanks for everyone's help though. I greatly appreciate it.

 

[johnpoole]

you do not need key 0 to appear on the analog.. that work around is for dn's that are not key 0 or analog.. but add this to the book..

2616
key 0 1000 marp
key 1 2000 marped on an analog fdn hunt to mail

lhk 1
hunt and fdn to mail

i call 1000, line is busy, 2000 rings.. rco determine the fdn timer, call goes fdn to mail.. it ends up in the mail box for 1000.. the original dialed dn.. the only way around that is to send a call out of the switch and back in to 2000.. lot of work around but the caller dialed 1000, 1000 is going to get that mail.. very few simple work arounds..

one i've used (besides a back to back in-house pri) was a call pilot (or mermail) application.. user had 3 shifts, calls need to go to the foremans mb, not the original dialed did.. each foreman had a non-did on the same set.. the dept numbers.. i ran that into a time of day, each shift ran to an expess mail.. so call in late and your forman got the message with an xmwk key.. long reply but after hours i can take my time

john poole
bellsouth business
columbia,sc

 

[TAnselm]

Change class of service on both of the to SFA