Have SECC3
Have created agent, assigned skillset, set up CDN route, aquired everything, set-up phone, logged in a taken a call.
Real-Time Displays on SECC (NOT seperate GRTD) show agent as logged out, but User Admin shows as logged in (As does phoneset)
Any Ideas why it doesn't show on the RTD's ???
TIA
<Do I need A Signature or will an X do?>
Have created agent, assigned skillset, set up CDN route, aquired everything, set-up phone, logged in a taken a call.
Real-Time Displays on SECC (NOT seperate GRTD) show agent as logged out, but User Admin shows as logged in (As does phoneset)
Any Ideas why it doesn't show on the RTD's ???
TIA
<Do I need A Signature or will an X do?>