SECC Abandon CLID report

[teekow]

I don't see the Symposium Express too often, but I am surprised that I cannot find a way to do this type of report. I remember the BCM Call Center having this report. The SECC can route based on CLID and it can report on Abandoned Calls. Is there a way for me to get an abandoned CLID Report? Hopefully someone else has gone down this road before.

Thanks
Rob

 

[bajangsa]

Have never seen CLID anywhere in the database other in the eCallByCallStatistics table, and there only as an information, not escpecially as abandoned calls.