SECC 4.2 Pegging Questions

[LWEB]

I know pegging can be a little complicated but does anyone know why on an Application Performance Report in one 15 minute interval the Answered aftr Threshold says 1 but the Answer Dely, Avg. Answ Delay and Mx Answer Delay say 43 seconds? The Application Threshold is set for 2 minutes.

Thanks in advance for any input

 

[captaingadget]

This could possibly due to the a call arriving in one 15 minute interval but being answered in another. Difficult to tell without seeing the report.