SE Expansion Account Timeout 1

[sheldoom]

Last Friday I added an IP500 expansion to an existing SE, 11.0.4.3 and it connected up and was working. This morning the customer told me the new site was down. I logged into the SE and the hew site was gone from the solution and it won't let me readd it.

I can see in the Control Unit Audit a Security Login - Account Timeout entry from the IP address of the new IP500.

I confirmed reachability, I confirmed the Web Socket passwords were good.

Any ideas?

Thank you!

"It's all ball bearings these days" Fletch F. Fletch

 

[sheldoom]

Oh yes, I did also check account expiry in Security settings and everything was set to Never

"It's all ball bearings these days" Fletch F. Fletch

 

[sheldoom]

I was able to get the SCN trunk back in the SE and the expansion is now green in 7070 jus tby retrying the same thing I already tried multiple times, but the SCN trunk is out-of-service. There is a license error -

License Server Error: License Server Request timrout, Invalid/Error Response, but the SE license shows as Valid in the config of the expansion and there are plenty of SE licenses in the SE itself

"It's all ball bearings these days" Fletch F. Fletch

 

[sheldoom]

I see an alarm now Access to Web Service temprarily blocked due to repeated authentication failures


"It's all ball bearings these days" Fletch F. Fletch

 

[sheldoom]

This is what I'm seeing -

10/2/2023 11:35:10 AM 171 Access to Web Service temporarily blocked due to repeated authentication failures
Web Service: /ipoffice_line*
Client IP Address: 192.168.X.X

Thank you

"It's all ball bearings these days" Fletch F. Fletch

 

[IPOTS]

Are you using Web Socket Server/Client or Proprietary? 'If using web socket make sure the line password is the same on the server and the expansion. (this is on the line configuration)
I usually just use Administrator.
Change them both to Proprietary, does that bring the link up?

 

[sheldoom]

I think I figured out what the problem is. The new IP500 is an IP500v2A, so it's not good with 11.0.4.3. Can anyone tell me if we can update it to 11.0.4.8 and keep the rest of the solution on 11.0.4.3?

Thank you!

"It's all ball bearings these days" Fletch F. Fletch

 

[IPOTS]

If 11.0.4.8 supports the v2a then yes. You can have different versions 11.0.4 within the Server Edition. It will still work.