scrubbing calls against DNC list

[nsanto17]

Does anyone know of any software that I can load on the BCM 400 that will enable me to scrub numbers against the DNC list as they are dialed.

Any links or any information in welcomed.

Thanks

Nick

 

[senk1s]

i dont what 'scrub' means.

if you want to prevent people from dialing certian numbers, it can be done using the routing table/ destination code

if you just want to track and see who is not following rules ...CDR reporting software

 

[nsanto17]

We are going to start tellamarketing and I need to scrub all phone calls through the FCC's Do Not Call List. I was hoping that someone can shed some light on this.

Thanks

Nick

 

[senk1s]

suppose you do not want to call 1.212.123.4567
and your CO access code is 9

build a dest code 912121234567 and send it to an unaccessible route.

Thsi could get painful and I dont know if there is a limit on the number of dest codes

Arent you using some sort of predictive dialer? that should have the logic not to call certain numbers

 

[nsanto17]

We don't know what numbers are on the DNC list. If we happen to call any number on the DNC list it could cost us $11,000.00 per call. Thats why i am looking for a peice of software I could load into the BCM that will allow me to scrub all calls as they are dialed against an updated DNC list. This way the call never goes through.

 

[biv343]

These guys make software that can update lists, etc.

http://www3.dncsolution.com/

I know of no software that can be loaded in any phone system that would automatically scan calls against a list, at least nowhere near the price of a BCM. Any system that would do that would be specially designed for call centers or telemarketing agencies. I'm sure there is something that works with a predictive dialer type system.

If your agents manually make the calls, probably your best bet is to have software that updates whatever lists your agents call against. I believe lists need to be updated once a month, or maybe more often, not sure.