I have a question about Contact Center Scripting. To be specific – we have a script that uses Database Integration to store the caller ID and DNIS of calls to a project. This utilizes the Host Data Exchange (HDX) service. I need to be able to set a TIMEOUT for this so if the service stops responding the ASA does not go up. We had an issue where the service stopped responding and the ASA time went from 2-3 seconds to 12-13 seconds – the default TIMEOUT on this is 10 seconds. Thank You.
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Scripting
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