Scripting with CCMM

[Maker1]

We are using CCMM, CCT and CCMS 6.0. We have faxes that feed into a general "bucket" within CCMM for sorting out to the reps that work them. What I need to be able to do is have the skillset change after 30 minutes so that the contact will be worked by someone if the person that is suppoesed to parse out the faxes is not available. Is there any way to script a change in Skillset for these EM contacts? When I try to update the skillset variable, I get an error that the skillset does not exist.

ASSIGN EM_BF_Ord-Fax_AM_sk TO contact_skillset_cv

I have tried it with and without quotes around the skillset name. Is there a way to do this?

 

[Utreg]

Think the scripting command should be:
ASSIGN CONTACT DATA EM_BF_Ord-Fax_AM_sk TO contact_skillset_cv

If this does not work adding quotes around the skillset name probably will.

 

[Maker1]

That didn't work but gave me an idea that did. The scripting command is:

ASSIGN CONTACT DATA "%SKILLSET%EM_BF_Ord-Fax_AM_sk" TO contact_skillset_cv

the script validated with that.