Scripting Route Call Change. Need to Route to a Treatment

[jthebigjay]

On my current Script we have the following:

If (OUT OF SERVICE QUEUE ) THEN
ROUTE CALL Operator_CDN_gv


I'm wanting to route the call to a Treatment.

What command is needed to replace the ROUTE CALL and have the call dump into a voice mail treatment?

Thanks

Jay

 

[DFKSydney]

Replace Operator_CDN_gv with either a new variable that has the mail call number, or just enter the DN.

Ensure that your mail app is configured,

 

[Utreg]

Depending on how your system plays messages you can use:

If IVR is configured:
Give IVR <IVR_DN> with treatment <Treatment number>

If Access ports are defined:
GIVE CONTROLLED BROADCAST ANNOUNCEMENT <Acces_Dn> PLAY PROMPT VOICE SEGMENT <Announcement_variable_txt>

 

[jthebigjay]

Can i bypass the treatment and dump straight to a Callpilot voicemail box?

 

[StanleySteamer]

Yes. ROUTE CALL to a DN on a Phantom TN that DCFW's to CallPilot.
Put the DN in CallPilot as a Service Directory Number with Application Type of Express Voice Messaging and in Session Profile assign the Mailbox Number you want.