Scripting Question/Help 1

[TheCardMan]

I am building a script in CC6 and want to include "Press 2 for XYZ" and XYZ is a offsite toll free number I need to transfer too. How do I write this in the script?

Example:

Value 2: EXECUTE Transfer

SECTION Transfer

Play Prompt Voice Segment "Please hold while we transfer your call"

Route to 918885551212?

Disconnect


Thanks,

 

[Milesprower]

This is a long question. First, can we assume you have access ports and integration with call pilot?

Next you will need to use OPEN VOICE SESSION command to play a voice segment and collect the digit. To do this you need to create a DN type call variable. For illustration, let's call it selection_cv.

OPEN VOICE SESSION access_acd_dn_gv
PLAY PROMPT VOICE SEGMENT press2forxyz_vs
COLLECT 1 DIGITS INTO selection_cv
END VOICE SESSION

Finally, you will need to check the value and route the call:

IF selection_cv = 2 THEN
ROUTE CALL 918885551212
END IF

You need to make sure the call routes properly. The Contact Center Manager is merely telling the PBX what digits to use, it does not know your outdialing protocol.

 

[TheCardMan]

Thanks, I had everything else written, just looking for the "Route Call 18885551212" - I was putting in "ROUTE TO"

That did it and it all works!!

Thanks for your response.

 

[Milesprower]

That was the easy part of the question! Glad to see it worked for you.