Scripting HELP

[spanton]

Is there anyway to check if an agent is login to the skillset before queuing. Below you will find example of the script


EVENT HANDLER
EVENT CALL ON HOLD : GIVE MUSIC 54
END HANDLER


WHERE DNIS EQUALS
VALUE 0167: QUEUE TO SKILLSET HCS_01_TEST WITH PRIORITY 6
DEFAULT: QUEUE TO SKILLSET HCS_01_MISC
END WHERE

 

[spanton]

here is another version of the script that is fail for incompatiable type at the two lines below where Dnis equals

EVENT HANDLER
EVENT CALL ON HOLD : GIVE MUSIC 54
END HANDLER






WHERE DNIS EQUALS

VALUE 0167: ASSIGN "HCS_01_TEST" TO a_sk_cv
DEFAULT : ASSIGN "HCS_01_MISC" TO a_sk_cv

END WHERE


SECTION Top

IF NOT LOGGED OUT AGENT 835326 THEN

EXECUTE Tech_diff

END IF

IF NOT OUT OF SERVICE a_sk_cv THEN

QUEUE TO SKILLSET a_sk_cv WITH PRIORITY a_call_pri_cv

WAIT 2

GIVE RAN 50

WAIT 45

END IF


SECTION Loop

WAIT 100
GIVE RAN 51

IF NOT QUEUED THEN

EXECUTE Top

END IF

IF AGE OF CALL > 10800 THEN

EXECUTE Tech_diff

END IF

EXECUTE Loop


SECTION Tech_diff

GIVE IVR 5966 WITH TREATMENT 95919
DISCONNECT


please HELP

 

[rfwhite]

Hmmm...gotta check the docs to make sure but I think you can't use "HCS_01_TEST" as an item value. Somewhere I get the thought that it must be an integer. I left you another post elsewhere about checking the agent status.

 

[spanton]

Thanks rfwhite, got the earlier post......trying it out now.