Script Variable Treatment Value

[TSIjon]

Greetings,

I am new to Symposium and am trying to decipher a script. Under Script Variable properties, there is a "treatment" that has a value of "3007" - what does this value refer to?

Thanks in advance!

 

[Milesprower]

You have a long way to go. You need to be more specific.

Is the type: TREATMENT?

A variable of type TREATMENT is used in a command to play an announcement like so:
GIVE IVR INTERRUPTIBLE WITH TREATMENT xxxx.

The variable specifies the number of the call treatment (voice message).

 

[sandyml]

To add to that, it's probably an announcement in CallPilot (or Meridian Mail, if you still have that).

 

[TSIjon]

Thanks for the information. Yes the type is "treatment" and I will take a look in Callpilot for the associated link. I was thinking any link to Callpilot was a voice segment with a reference link like "SCCS:5".

 

[sandyml]

You're think of ACCESS. This is GIVE IVR, and older interface that is less efficient but still suppported. You'll find 3007 in the SDN table linked to a CallPilot application that has only an announcement block in it. (I have seen menus used, but more often than not that causes problems.)