Script to loop different recordings while on-hold

[lvjoe]

We are looking to loop four different recordings while a customer is on-hold. We are on CCMS 6.0 using Callpilot for the stored recordings.

Does any have an example script for this type of setup?

While on-hold playing MOH, wait 60 secs, play <recording 1>, wait 60 secs, play <recording 2>, wait 60 secs, play <recording 3>...start over at <recording 1>.

thanks.

 

[DFKSydney]

Seems that you need to create a call variable at the beginning of your wait loop.

Although messy, each time you loop around you have CV = CV+1

At that point you can then base your messages on the CV value at the time.

 

[Supernn]

You could also try with a bigger loop, stating something like:
LOOP
Play prompt 1
wait 60
play prompt 2
wait 60
play prompt 3
wait 60
play prompt 4
wait 60
EXECUTE LOOP

It is also good to have a check if there are still agts available during this loop (If not it will take long for them to wait until discovered no one is able to get the call).
In that case enter a statement like this after each prompt
IF OUT OF SERVICE "skillset" THEN xxx END IF