Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Script Help
- Thread starter spanton
- Start date
Not that I'm aware of. We have looked at this a couple of ways.
1.) Before handing the caller off to the agent, ask them if they would like to participate in a survey, if yes, gather their phone number and then call them back later.
2.) Have the agent transfer the caller to a CDN which is your Symposium based survey.
1.) Before handing the caller off to the agent, ask them if they would like to participate in a survey, if yes, gather their phone number and then call them back later.
2.) Have the agent transfer the caller to a CDN which is your Symposium based survey.
- Thread starter
- #3
- Status
Similar threads
- Locked
- Question
- Locked
- Question