Screwy CE10 install issue! Installer asks for password.

[PlasteredDragon]

I have a client who is installing Crystal on multiple machines to QA some reports. He has two machines which have identical hardware and OS's, and both have been freshly reformatted. On one, the CE10 install goes flawlessly. On the other, at the very end of the installation, he is suddenly asked to enter the CMS password. No matter what he enters here, nothing works, and he wants me to explain why this password prompt comes up on this machine and not the other. Frankly I'm baffled. Does anyone here have any ideas?

 

[smcnulty2000]

I can't tell you for sure what would be causing it on one machine versus another.

I can say that this is similar to the problem of looping password when someone tries to open a file. The phenomenon is true of all versions after version 8. It normally doesn't start until an attempt is made to open a file or to access something off of the machine in question. If it is actually occurring at the end of install with no attempt to open a file, that is interesting. I'm curious if he's reporting what happens after he attempts to open the Enterprise folder or a particular file, rather than right after the install.

Look for this pdf file at the Business Objects knowledge base or out on the web. It may be a blind alley but it will get you something to work with.

ce8_looping_logon.pdf



I'm assuming that your client has tried "Administrator" with no password, and he's tried switching to Active Directory authentication and used a known user name/password with extensive privileges, and it still doesn't work.

Why one machine vs another, you ask? Are they on the same network segment? Is he logging in as the same exact user and does that user have the exact same privileges on both machines?

Did both OSes get the same service packs? Or is one running SP2 vs the other running SP1? I could guess all day and still not hit the right answer.

Anyway, good luck.

scottm.