Screen pops with BCM 200 Call Center?

[telebub]

Hello all, a customer with BCM 200 is asking about the possibility of going to a 10 agent call center environment with screen pops based on the CLID of the incoming call. Is this possible and if so, could I get a brief explanation of what all I would need?

War Eagle!
Lions Baseball '09!

 

[Dasheen]

CTI. U'll need the LAN CTE keycode. Could be integrated w/ RSI s/w.

 

[telebub]

Thx Dasheen. How about IVR with BCM? Does it have the ability to connect to external databases and check order status or really advanced stuff like that?

War Eagle!
Lions Baseball '09!