Screen Pop + CLAN (SLink)

[Panchanka]

Hello All,

We have Symposium 5.0 which we use for local routing. We use the SLink (Mlink) to connect to Genesys (connects to CLAN IP of Symposium).

Is this a dedicated link? If I required a screen pop (CTI) server to connect to the CLAN IP, is the possible?

Thanks

 

[spanton]

yes, You will need to use the IP address of the Symposium in order for the screen pops to work.