screen looks like it's being eaten

[arobart]

I'm having a really strange problem that I can't seem to find the answer for. I have a few users, who have screens that seem to melt. I thought it had something to do with Excel, because all the users have been working in excel at the time. They will be working and parts of the letters will start to disappear until they can't read anything on the screen and have to re-boot to get the screen back. (like a pac-man running across the screen eating everything)When it starts to melt, it will effect everything on the desktop (including the desktop). I have tried adding memory and that didn't help. I have about 100 of these identical computers (Compaq deskpro 4000) and it only happens on a handful of computers. Has anyone ever experienced this before?? Any idea what could be causing it??
Thanks in advance
Annette

 

[Kspade]

sounds like Virus-like activity, have you run an Anti-Virus on them, with the latest Definitions? I don't suffer from insanity, I enjoy every moment of it.

 

[jared5494]

i know this seems pretty stupid... but, there is a screensaver that appears to do that and you might have it set to turn off your hard drive when screensaver comes on... if you think this is the case follow these steps:
Start > Settings > Control Panel > display.

Go to the "screen saver" tab and click the "settings" under the power settings of your monitor.
make sure that all the boxes have "never" labeled under them for troubleshooting.

im not saying your stupid, just a troubleshooter

-jared

 

[arobart]

No screensavers active, no power save modes are active, and they all have the latest virus-scans running. This has been going on for a couple of years and it is driving me crazy!!!!!

 

[Kicket]

virus definetely
anti-virus scan does not means virus can't pass through

ff

 

[arobart]

How do I find it and fix it if it's a virus and I have updated virus scan?
Thx

 

[jared5494]

if your problem has been going on for years, then i really doubt it is a virus because the only real way to get a virus with a good virus protector is it has to be a brand spanking new virus. what virus protection do you have?

-jared

 

[arobart]

Some machines are norton, some are mcAfee. In fact, I just yesterday, reformatted a hard drive, and installed all programs from scratch on a machine. Today, I opened excel and the spreadsheet was open probably 10 minutes and everything started disappearing and within about 2 minutes you couldn't read anything (including desktop) and had to re-boot. I really don't get it. I am at my wits end!

 

[Kicket]

lol
network computer?

try disconnect one computer from network
and buy a new or another copy of Office 2000 install to that computer

yes it works. then good news.
no it doesnt. OUch! big trouble



ff

 

[arobart]

LOL!!! Thanks! Yes, they're networked. I installed office from the network. Do you think I should uninstall and install from CD?? Office 2000??? HUH! I should be so lucky (I only have that at home!)Here, they use office 97.