Scheduling a report to outside e-mail address

[dianemarie]

In Business Objects 11 (or Crystal 9 for that matter) when we schedule a report to e-mail it appears to be adding our domain at the end of the e-mail address, thus failing the Send. (no problem with sending a scheduled report to addresses inside the company)

I got a standard system delivery message that looked like below, which is how we realized it is adding the domain to the end of the e-mail address we specify in the scheduling options.

The following recipient(s) cannot be reached:
"Client@wherever.com"@ourdomain.com on 2/2/2007 12:14 PM
The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address.

We have looked in the Destination options for the server in CMS but can't see where it might be doing this. Any clues? Thank you for any help.

 

[MJRBIM]

It's probably not a BOE-XI or CE issue. Check what the e-mails are in the STATUS of a SUCCESS instance in history.

Issue is probably on the e-mail server side. Make sure that your SMTP server (eg. MS Exchange Server) isn't configured to auto-add the domain to all SMTP requests.

 

[dianemarie]

Our exchange guy doesn't seem to think this is the case. He thinks the Crystal smtp engine is appending the domain. He said our server isn't set up that way. Also, we send e-mail from SQL and VB apps, and the domain isn't appended to those e-mails. We'll keep looking. Thank you.

 

[MJRBIM]

Check what the e-mails are in the STATUS of a SUCCESS instance in history....see if it is appending an extra DOMAIN.

 

[dianemarie]

We found the answer. You need to change the Authentication on the destination job server(s) from None to Login. That fixed it.