Scheduled Services

[3Sixty]

I was wondering if anyone can shed any light on this one or have had similar problems.

I have a customer who wants to use the ringing services on the BCM.

I have an extension range of 900-999 and dial 8 for external access.

The target line is 399 and is set to ring a hunt group in the day with extensions 900 and 901 (Normal)

I need to set the system to switch over automatically on certain days to different modes.

On Monday at 6.00 pm I need the calls to go to an auto attendant

On Tuesday, Wednesday and Thursday I need 15 extensions to ring between 6.00 pm to 7.30 pm

Then at 7.30 pm to go to an Auto attendant.

I have used the evening mode and the night mode

On Monday I have set the night mode to use ring group 3 ring group 3 has the voice mail extension (471)

The Night mode is set to auto with the start time
On Monday 6.00 pm and finish at 8.00 am

The evening mode is set to start at 00:00 and end at 00:00
That way the evening mode never switches on Monday.

On Tuesday I have set the night mode to switch on at 7:30 pm and end at 8:00 am

The evening mode is set to come on at 6:00 pm and end at 7:30 pm. This is using ring group 2 and within ring group 2 I have the additional 15 extensions I want to ring.

The target line 399 is set to go to auto attendant (greeting table 1) after 12 rings. I want to speed the process up for answering the call at night time this is why I am sending the call to voice mail at night.

The problem is when the system goes in to night mode it takes 12 rings to send the call to auto attendant when switched automatically. If I set the modes manually it all works fine.

Any help would be greatly appreciated

 

[biv343]

Have you reset the system since creating the automatic services? I've seen this sometimes where a full restart needs to take place for the schedules to begin working properly (not just a reboot, but a power down restart, or a warm MSC reset followed by reboot if the system is remote).

Just a thought.

 

[3Sixty]

I will try and see what happens.

 

[3Sixty]

Hi forgot to mention the system changes modes and shows the mode as being active on the control DN.

Marshall

 

[wangqq1]

Marshall,
Is it workable on BCM50: calls go to AA during normal hours while on certain days they ring 15 extensions?
If so, can you please kindly advise how you achieve this?
Thank you very much!

 

[3Sixty]

You can do it providing the user is willing to login to the operator manager and set the answer on answer off function.

Marshall

http://www.marshallshouse.co.uk

 

[wangqq1]

Thanks, Marshall,
so far the solution I could think of is to have the AA set with a hunting group number.
Also have the individual lines set with a ringing group during the off hours. So all the exentions will ring during that time.
The bad part is that I have AA set to answer lines after 2 rings, which means the extensions in the ring group will ring twice only. It might be hard for people to pick calls this quickly. I will see what happens.
I am still try to settle my big puzzle, i.e., to have the default AA (0 to operators, and company directory is in the "home" level") to ring No.1 hunt group during the normal hours, and No.2 hunt group during the off hours. I don't think CCR can alter the "0" operation as the system reserves "0" as attendant. I don't see any options to have one line to have 2 greeting tables, so having two attendant numbers set to one line seems not feasible.
Correct me if I am wrong. Thank you! Caroline

 

[3Sixty]

Hi Caroline

send me an email wit what you want and I will put together a step by step guide.

Marshall

http://www.marshallshouse.co.uk