Scheduled Nite Bell

[hototot]

BCM450, R6. At night, they just forward the reception phone to x248, which is nite bell so they can grab calls in the plant. Apparently, she frequently forgets this, then they end up with 50 messages in Gen Delivery in the morning. Is there a way to have calls "automatically" go to the night bell at, say, 5pm? Maybe something in Scheduled Services?

 

[snowman50]

Yes thats exactly what you do.

Set up night service and add 248 to the ring group oo2
the set nigt service to auto,
set you timers for stop and start time.
assign the line in night service to group oo2.

dont use ring group001 as all lines are assigned to this.

 

[hototot]

thanks snowman, but apparently I was wrong as to what they wanted. They want it to come ON automatically, but have the ability to turn it OFF manually. Is there a way to do THAT?

 

[cook1082]

It will come on automatically but on the screen of the control set you can turn it off manually, also start it early too.

 

[hototot]

hey cook, thanks. So once it comes on, it will display on her phone as if she put it on manually?

 

[gberger]

Note that this will work in a non-AA environment.
If your AA answers lines and the receptionnist is the backup even if you program an automatic night service to ring the nite bell the AA will still answer the call.
If it's the case you could copy your ccr tree #1 to ccr tree #2 and add an option for night assistance like "for emergency or night assistance press 8 then do a transfer to the nite bell or even use the Park&Page option that will say "There's a night call on 101"(if they have paging capabilities.)

 

[hototot]

OMG, you lost me. The AA answers the calls after 2 rings during the day. At night, she forwards to nite bell, or is supposed to. So will this work or no?

 

[gberger]

So at night it will ring twice on the Nite Bell then the AA will kick in.If they are quick enough they might answer the call.