Scheduled call flow for skill groups?

[TechFats]

I administer a cluster of MCD 3300's. Some folks in one particular department in my company made a recent request. They're members of a single ACD skill group. We don't allow group presence control in our company. That is, users in our skill groups cannot selectively make themselves absent from their groups. The users in this particular skill group only answer skill group calls Monday through Thursday. In order to avoid ACD calls on Fridays, all the members put their phones on Make Busy. The problem is, when calls come in, the callers are stuck in the queue for 8 minutes until the calls finally roll to voicemail. They would like ACD calls to go directly to voicemail on Fridays, but, again only for that one skill group. We use a third party for our auto attendant and I'm inclined to lean on them for this solution. However, I wanted to check with the community first. Does anyway know if there is there anyway to configure schedule sensitive skill group call flow on a 3300? Thank you.

 

[kwbMitel]

Schedule no

But you can simply use a feature code to put the path in and out of DND

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What's most important is that you realise ... There is no spoon.

 

[TechFats]

Thanks, kwbMitel. I will give it a shot.