Scheduled call alerts delayed

[ESMA]

Hi

One of the users has lots of scheduled calls saved to various records with alarms set to each one to remind him. They are coming up hours sometimes days late. Dos anyine know a solution? His alarm preferences are the same as everyone else's. I tried logging in as him on my pc and the same probelm occured, yet no one else has this problem. Any ideas?

 

[richardy]

Esma,

When was the last time your reindexed? Are you on dbase or SQL and what version?

Regards,

Richard.
PRIOR Analytics UK
The UK's Number 1 Partner

http://www.prior-analytics.com

 

[ESMA]

I'm not sure when the database was last re-indexed... not for a while, altyhough I'm not sure how to do it...

We are using GM 5.7.

I tried uninstalling his GM and erasing his username and setting up a new one in case it was his settings casuing the problem, but it didn't make any difference.

 

[richardy]

OK,

Go to File>Maintenance databases and follow the wizard.

If you havent done this in a while then I'd recommend having a back up first.

You should do this routine about once a week.

Regards,

Richard.
Prior Analytics UK

http://www.prior-analytics.com