SCE - Application Call Treatment Report Empty

[rurumi]

I was wondering if someone can help. We have created a graphical application in the Service Creation Environment and within that application, we have six options. The listener would listen to the menu and choose one of these options. We have options 1, 2 and 3 'Executing to another application or script' and options 4, 5 and 6 routing to a DN.

The problem is we are getting no stats for the application that is attached to options 1, 2 and 3.

We can run the Application Call Treatment report for the main menu which contains the six options but when we run this same report, Application Call Treatment, for the application attached to options 1, 2 and 3, for example, we are getting no stats.

We know the routing is working fine, i.e. when the caller presses option 1, they are going off to the correct application. But for some reason, there seems to be no stats recorded on the application it is going to.

 

[Utreg]

I'm not familiar with that report but looks like that report only displays Primary Applications and no Secondary Applications.

You can try to make those Secondary Applications become Primary via mentioning them in the Master_Script.

 

[rurumi]

Hi Utreg,

Thanks for replying.

I figured out what the problem was. The CDNs attached to the 3 applications did not have their Default DN configured correctly. We tested with old CDN's that we knew are working fine and this fixed the problem.