SCCS upgrade from 4.2 to 5.0

[glynnmsg]

I will finally be upgrading from 4.2 to 5.0. Can anyone give me the estimated time this will take. I will be installing the new software on a new server. Then I will be disconnect the old server from the elan and the clan and reconnecting the new server. I know there is more to it then this. Im trying to schedule my vendor so i need the aproxmate time.

Thanks in advance.

 

[sandyml]

The time can vary widely depending on the size of your database, call-by-call database, CPU, size of database partitions, etc. I've seen the database initialization phase take anywhere from 15 minutes to 8-1/2 hours. And that is only a small portion of the upgrade. For the database restore phase, Nortel cautions that large databases can take 12 hours or more to restore (DTR-2004-0178-Global-Rev 3). More often it takes 1/2 to 1 hour,

You can do almost the entire process during the day, except for the database integrity check and the actual cutover. For 4.2 to 5.0, you can "refresh" the database after migration and before cutover. Meaning, you can get the entire migration completed including database. Then, when you are ready to cut, run another network backup from the old server and restore it to the new server, then cut it over.

Will you be installing coresident Web Client? Allow time for that, if so. How many agents do you have?

Using the scenario I described above, you will need a short window (1/2 to 1 hour) for the database integrity test, and another window for the cutover (couple hours, including getting new backup, post-migration database integrity check, etc.). The rest could be done during the course of a day, without being service-affecting. You will also have a good idea of how long the database restore will take, so that you can plan a more accurate window.

 

[glynnmsg]

Thanks Sandyml ,

I have about 120 agents, and may be 30 scripts not counting the master. I will not be installing Web client Co res. Did you run into any major problems with anything at all ? Also will I have to re create the reports (using all canned reports)?