SCCS Rls 5.0 Networking problem

[nononortel]

Hi all,

Anyone have SCCS v5.0 Virtual call centre enabled?

I have an issue with calls not queuing to the local skillset even with "include local node" ticked.

The doco states that with Virtual call cnetre and LNI ticked, you only have to script "Queue to Network Skillset" and SCCS sees both local and network.
This is not the case.

I have SU04 with supplements 1,2,3.

Script Example:


QUEUE TO NETWORK SKILLSET Sales WITH PRIORITY 3
WAIT 6

IF NOT QUEUED THEN
QUEUE TO NETWORK SKILLSET Service WITH PRIORITY 3
WAIT 4
END IF

IF NOT QUEUED THEN
GIVE CONTROLLED BROADCAST ANNOUNCEMENT
PLAY PROMPT VOICE SEGMENT unforeseen_ann_vs
DISCONNECT
END IF

Any ideas???? or is it fault time?