SCCS- Rls 4.2. My custom access classes do not wrk

[bluerigsby]

Any ideas ?

I administer the SMI using the default Blue System admin group.

When I requested the installer to add the new groups according to my spec they created them. However I cannot use any of them as the level of access in each group although set does not work. The user is pointing to the appropriate class, so it should work but does not unless I move the user to use the default admin class which allows almost everything.

 

[Supernn]

On the Member worksheet, you do see this user, but he's still unable to login?

 

[bluerigsby]

Hi Supernn,

The user can log on to the desktop SMI tool OK, they appear in the member list for the class. But seems to have insufficient privaledges to add new agents/change priorities etc. Moving them onto the default admin class gives them all they need to make changes.

i.e. class that does not work is..
Users ---- edit all users - create any type

 

[Supernn]

To be able to create users: Edit all agents - create agents only should be enough..
Can you post the other settings from this Access Class?

 

[bluerigsby]

Here are the settings for the class that cannot create new agents.

Scheduler View
Voice Prompt Editor Create / delete
Event Preferences View
Event Browser View
Alarm Monitor View
Serial Ports View
Server Performance Monitor View
Switch Resource View
Server Settings View
Access Classes View
Connected Sessions Create / delete
Users Edit all users-create
any type
Backup Scheduler View
Call Presentation Classes View
Agent to Supervisor Assignments View and assign all agents
Agent to Skillset Assignments View and assign all agents
Skillsets View
Activity Codes Create / delete
Phoneset Displays View
Phonesets Create / delete
Scripts View
DNISs View
Applications View
Script Variables View
CDNs View
Voice Ports View
IVR ACD-DNs View
Historical Statistics View
Real-Time Statistics View
Routes View
Real-Time Displays View all agents-create displays
Formulas View
Agent Threshold Classes View
Application Threshold Classes View
Nodal Threshold Classes View
IVR ACD-DN Threshold Classes View
Route Threshold Classes View
Skillset Threshold Classes View
Reports Create and run any report
Reports-Agent Performance Create and run any report
Reports-Call-by-Call Create and run any report
Reports-Other Create and run any report
Emergency Help View