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SCCS 5 how many callers on hold
- Thread starter loneWolf9
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You can get the Hold time - not the number of times calls are put on hold. The information is in the AgentPerformanceStat. Note that hold time also increments when a call is transferred by the agent, the caller is automatically put on hold during a transfer.
For documentation look in the Historical reporting and Data Dictionary Guide - Nortel doc no. 297-2183-914.
For documentation look in the Historical reporting and Data Dictionary Guide - Nortel doc no. 297-2183-914.
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