SCCS 5.0 Agent Displays

[CoilCord]

On the phoneset displays, when calls come in, I do not get my Rte/Trk members, but I get a strange "469469" in their place. I do not have any routes with this as an ACOD, and I went in and looked at the phoneset display set up, and it is correct. It is gasoline and match time?

 

[johnpoole]

what does 469469 show in your switch.. is it a used dn, and are you using 6 digit numbers? if not what is 469

john poole
bellsouth business
columbia,sc

 

[lretrievers]

Also check the length of the field to be sure it can is at least 10 characters long in the phoneset displays.

 

[mte0910]

Every problem we have ever had with phoneset displays had to do with length of field.

 

[CoilCord]

John,

469 is nothing in the switch or anywhere else for that matter. 46 is a cdp. I have found since that the switch is 23 PEPs behind. How do you feel about that.