SCCS 4.2 Send call to Specific Mer Mail Mailbox

[attrepairtech]

I've got to be missing something here...

I am working with a SCCS 4.2, Mermail 13.13, OPT 61C (rls 25.40B)...anyway:

CDN 4500 is the script I am working with. Currently if I route call to MerMail 5600, call will go to MBX 4500.

How can I send call to a mailbox different than 4500, say 3500. I know I could put 3500 in as an extension DN in Mbx 4500, but I want to be able to have 2 different mailboxes available: 3500 AND 4500.

A colleague mentioned something about using the ASSIGN TO command, but not sure how that would work...

Thanks in advance!

Rich

 

[iptuser]

You need to get Nortel to install a S/W patch so to ignore teh orgibal CDN number

i.e CDN 4500 execute script aaaa


Script aaaa


Q to skilset .......

route call 3500

Create a ACD Q of 3500 and set up NCFW to Voice Mail DN

With the S/W patch it will "take" the DN of the new ACD Q 3500 and not the orgnal CDN as it currently does. The isseu is wheterh you require teh S/W patch pre- Rel 21. ? then he need to remove teh S/W Patch with post Rel. 21.? the you need to add it. Ths issue is common as I spoeke to BT MOC teh engineer was aware of it straight away

Be aware though of how you use the telephone display on the Agent handsets. If you use the CDN as a label this may be an issue as if you bounce calls out and in to Symposium as we do then the CDN number may change, may be best to display skillset ????

Can you let me know if it works as we need to use this function, can you let em knwo teh S/W patch

thanks

wayne.jackson@allenovery.com

 

[brewerdude]

You can also do:

GIVE IVR vvvv WITH TREATMENT xxxx

where:

vvvv = your voicemail's DN
xxxx = voicemail of the user

It'll send the call straight to that mailbox.

Another way to do it:

ROUTE CALL vvvv (your voicemail's DN)

Then in voicemail, put an entry in the VSDN table that points the CDN of the script to the voice mail you want the call to go to.

The first option is more flexible, but the calls will peg as an IVR transfer (or an abandon if the caller hangs up while listening to the message). The ROUTE CALL method will tag the call as Terminated, which our call center prefers, b/c it keeps their abandons lower.

 

[attrepairtech]

I found a work around (temporary) until I could get a more efficient way to write the script. I am going out to the site today and will try the above. I'll report back as needed.

Thanks again!!

Rich