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SCCS 4.2 / GRTD :: notify supervisor when >15 calls in 15 minutes

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m3nl

m3nl

IS-IT--Management
Nov 12, 2004
31
NL
Hi all,

We are using SCCS 4.2 for call handling and GRTD for real time info for our teams.

I need a solution that based on the real time info is able to report when there are more than 15 calls offered per interval (15 min.) for a specific customer - thus not for all our scripts.

Anybody any ideas?

TIA
Michel Scheffer

 
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